Agreement between you and Vivishare
1. Commission fee, Payments and Discounts.
Commission fee: 15%
The commission fee is the price of our service. We calculate this as a percentage of the rental price you decide.
Payments in your favour
We process payments in your favour, every time a rental is finished.
To facilitate exchanges and promote long-term rentals, we use a progressive discount system:
5% discount for bookings from 5 to 9 nights;
10% discount for bookings from 10 to 13 nights;
15% discount for bookings from 14 to 20 nights.
We calculate the discount over the entire period. For example, a customer who books 16 nights at a price of 20 euros per night receives a 15% discount, resulting in a total of € 272.
If you want another type of discounts, you can let us know at the address: [email protected].
Furthermore, to promote the entire Vivishare Community, we issue further discounts to customers. For example, for those who write a review of the service, we offer an additional 5% discount for the next rental.
However, we are open to new proposals.
2. Equipment protection intervention and compensation for possible damage.
In 3 years of service, with more than 40 rentals, no damage has ever happened to our tents. For each rental we deliver to the customer a document on the precautions to be taken. You will find the attached report on the public presentation page of your equipment. In case of damage during the rental period, the customer remains responsible.
However, Vivishare can intervene by covering the value of the damage for a maximum of € 600.00. The coverage excludes any damage caused to third parties, and the loss of the possibility of use occurring after the accident, or of any costs due to the impossibility of use or for the same reason, of lost profits.
Vivishare does not collect insurance premiums, it is not an insurance company and does not operate in this sense; reserves the exclusivity of the judgment in each case.
The following conditions must exist to request Vivishare's intervention:
1) before asking Vivishare's intervention the request for compensation must be made to the customer, his insurance, or your insurance (if they are present);
2) you have photographed or made a video of the equipment to recognise the qualities of the same on the start date of the rental and have sent they within 24 hours to [email protected].
Photos and videos must be digital and contain in the file the date and time of production. Smartphones automatically record the date and time;
3) the damage must be notified to Vivishare within 24 hours from the time the equipment is returned to the owner.
What follows is the rental agreement between you and the customer; it is a document that protects your interests and your rented equipment.
The customer accepts this contract when placing an order from our site: vivishare.it or vivishare.net.
For this Agreement:
(a) an "Equipment" is any equipment supplied through the Vivishare website (the "Site");
(b) the owner is who makes his equipment available to other members of the portal;
(c) the customer is who takes the equipment to hire (or rent) from the owner.
The customer and the owner declare to:
- Have read and understood this Contract;
- Accept to be subjected to the terms of the Contract;
This Contract becomes effective at the moment the owner accepts the reservation.
We deliver a copy of the contract to the customer in the booking confirmation email. Please check and report any absence.
Vivishare's service is to facilitate exchanges between members of the Community, manage transactions, promote sharing, and advertise the rental of tents for the roof of the car. This contract is applied exclusively to the owner and the customer.
1. OWNER OBLIGATIONS
The owner agrees to:
a) deliver the equipment clean and in perfect working order;
b) guarantee to the customer the peaceful enjoyment of the equipment for the duration of the contract.
2. CUSTOMER OBLIGATIONS
2.1 Identity recognition
For security reasons, and to guarantee maximum satisfaction for the entire Vivishare Community, the customer will allow the owner to photograph or photocopy a valid identity document, and take a picture of the car with license plate and installed equipment.
2.2 Security deposit (Escrow)
The equipment can be rented only after payment, if requested by the owner, of a security deposit of the value decided by the owner, which does not exceed the market value. In the booking process, the customer must insert the preferred payment method in the shopping cart.
We'll return the deposit at the end of the rental.
The customer will use every regard to the equipment as "a good father or good family mother."
The customer agrees to return the Equipment to the owner in the same condition in which he received it, at the appointed time and date, and at the place specified by the owner. He or She also understands that there may be additional costs if the Equipment were to be returned at a different time, a different date or different place indicated, including charges for delay or transport costs.
In case of more extended use, the period must be agreed with the owner and subscribed in the Site. If the customer does not return the Equipment on the agreed date and place, and has not scheduled an alternative of the established time, or does not return it to the new appointment established, then
(a) the owner could assume that the customer does not want to return the Equipment, and could contact the police to get the equipment back;
(c) the owner will be able to exercise his rights and take all necessary measures to return to the possession of the Equipment or receive the full cost of it from the customer.
If the owner is not able to be present at the appointment for the return of the Equipment, the customer continues to be responsible for the maintenance of the same.
2.5 Damage to the Equipment
The customer must pay the owner for any loss or damage to the Equipment, regardless of the actual fault (for example, he must pay if others damage the Equipment). The customer is also responsible for any theft or vandalism, even if the customer is not involved in the facts.
If the Equipment has been damaged, the customer agrees to pay the repair costs or for the decrease in value, if any. If the Equipment is lost or damaged without repair (if determined by the owner) the customer must provide the full market value of the Equipment. Also, the customer is held responsible for the loss of use of the Equipment.
If the customer experiences any malfunctioning of the Equipment, which would affect its operation during the Rental Period, it must immediately notify the owner to obtain the authorization to repair it. Unauthorized repairs will be charged to the customer. The customer understands that the owner will not reimburse him for any repair authorized without a receipt.
The customer must pay all repairs made necessary by the use of the Equipment during the rental period.
3. CANCELLATION OF RESERVATION, RIGHT OF WITHDRAWAL, REFUND
3.1 Cancellation of a reservation
3.1 Cancellation The best solution for everyone in case of cancellation of the reservation is to agree on another rental period together.